Shipping and returns HEADING_TITLE

Where we ship?

We ship to both US and International (we reserved the right to ship to any country, please email us at [email protected] for confirmation).

 

Shipping Method

Air Mail

Rate

Shipping rate is calculated based on the weight of your order.

  • Your shipping rate and weight of your order is displayed in the shipping estimator under your shopping cart or at checkout.
  • Rate is based on actual published rates by Hong Kong Post.
  • Air Mail delivery is untrackable.
  • We offer air mail shipping to order with amount under US$50.00 only. For order amount over US$50.00, you may choose Registered Air Mail, Air Parcel or Express Delivery.
  • The above rate is based on US dollar, for other currency, rate is based on the current exchange rate, please refer to the shipping estimator under your shopping cart for the exact rate.
  • For delivery time, please refer to the delivery time table below.

Registered Air Mail

Rate

  • Shipping rate is calculated based on the weight of your order.
  • Your shipping rate and weight of your order is displayed in the shipping estimator under your shopping cart or at checkout.
  • Rate is based on actual published rates by Hong Kong Post.
  • Registered Air Mail have a tracking number and requires a signature to receive the package at the delivery address. If no one is able to sign and receive the package, a notification will be left at the delivery address and customer is required to go to their local post office to pick up their package.
  • We offer air mail shipping to order with amount under US$130.00 only. For order amount over US$130.00, you may choose Air Parcel or Express Delivery.
  • The above rate is based on US dollar, for other currency, rate is based on the current exchange rate, please refer to the shipping estimator under your shopping cart for the exact rate.
  • For delivery time, please refer to the delivery time table below.

Express Delivery - Hong Kong SpeedPost (EMS)

Rate

Shipping rate is based on the weight of your order (In US$)

Country
not over 500g
500g - 1kg
1 - 1.5kg
1.5 - 2kg
Australia
$20.80
$28.00
$35.20
$42.50
Austria
$26.50
$33.50
$40.60
$47.70
Belgium
$25.90
$32.30
$38.60
$44.90
Canada
$26.20
$31.70
$37.30
$42.80
Denmark
$27.10
$33.90
$40.80
$47.60
Finland
$26.50
$33.50
$40.60
$47.70
France
$25.90

$32.00

$38.10
$44.10
French Polynesia
$30.00
$39.70
$49.40
$58.70
Germany
$26.60
$32.80
$39.00
$45.20
Greece
$25.90
$33.50
$40.60
$47.70
Hungary
$32.10
$39.40
$46.20
$53.40
Iceland
$26.70
$35.70
$44.60
$53.60
Ireland
$25.90
$32.30
$38.60
$44.90
Italy
$32.10
$41.40
$51.10
$60.80
Japan
$17.20
$22.20
$27.20
$32.30
Korea
$14.90
$17.70
$20.50
$23.40
Malaysia
$14.90
$17.70
$20.50
$23.40
Netherlands
$25.90
$32.40
$39.60
$46.50
New Zealand
$16.90
$23.10
$29.30
$35.50
Norway
$32.10
$39.40
$46.20
$53.40
Poland
$32.10
$39.40
$46.20
$53.40
Portugal
$26.60
$32.80
$39.00
$45.20
Puerto Rico
$22.10
$30.10
$38.1
$46.10
Singapore
$14.90
$17.70
$20.50
$23.40
Spain
$27.10
$33.40
$39.70
$46.10
Sweden
$28.10
$34.50
$40.80
$47.10
Switzerland
$26.50
$33.50
$40.60
$47.70
Taiwan
$14.90
$17.70
$20.50
$23.40
Thailand
$14.90
$17.70
$20.50
$23.40
UK
$25.90
$32.30
$38.60
$44.90
USA
$22.10
$30.10
$38.10
$46.10

For weight over 2kg, please refer to the shipping estimator under your shopping cart or email us ([email protected])

Have a tracking number and requires a signature to receive the package at the delivery address. If no one is able to sign and receive the package, a notification will be left at the delivery address and cutomer is required to go to their local post office to pick up their package.

The above rate is based on US dollar, for other currency, rate is based on the current exchange rate, please refer to the shipping estimator under your shopping cart for the exact rate.

For delivery time, please refer to the devliery time table below.

Delivery Time

We generally take 1 to 3 business days to process order and we usually try our best to ship out by the next business days. Ocassionally certain items are temporary out of stock and are expected to restock within a few days, we might hold the order for a few days. Please note that shipping time does not include processing time and we mail out the orders from Monday to Friday & Saturday morning.

Air Mail, Registered Mail (from time of dispatch)
Country
Delivery Time (Business days)
Australia
5 - 8 days
Belgium
6 - 10 days
Canada
5 - 12 days
Finland
6 - 10 days
France
5 - 15 days
Germany
5 - 10 days
Greece
6 - 10 days
Ireland
5 - 10 days
Israel
7 - 15 days
Italy
5 - 15 days
Japan
5 - 10 days
Malaysia
5 - 10 days
Netherlands
5 - 8 days
New Zealand
5 - 10 days
Norway
5 - 10 days
Poland
8 - 13 days
Portugal
5 - 10 days
Puerto Rico
9 - 15 days
Singapore
3 - 8 days
Spain
5 - 10 days
Switzerland
5 - 10 days
UK
5 - 10 days
USA
5 - 10 days
Express Delivery (EMS, from time of dispatch)

Country

Delivery Time (Business Days)

Australia

Brisbane, Canberra, Melbourne, Perth, Sydney: 2

Adelaide: 3

Rest of country: 2 - 5

Belgium

2- 3

Canada

2 - 6

Finland
2 - 3

France

1 - 3

Germany
1 - 3
Greece
Athens & Piraeus: 1 - 3
Rest of country: 1 - 4
Ireland
1 - 3
Israel
1 - 3

Italy

Milan, Rome: 2 - 3

Rest of country: 2 - 4

Japan
1 - 3
Malaysia
Kuala Lumpur, Petaling Jaya: 1 - 2
Rest of country: 2 - 4
Netherlands
2 - 3
New Zealand
1 - 2
Norway
1 - 3
Poland
2
Portugal
Lisbon: 1 - 2
Rest of country: 2 - 4
Puerto Rico
San Juan: 3
Rest of country: 3 - 6
Singapore
1 - 2
Spain
2 - 5

Switzerland

1 - 3

UK

London: 1 - 2

Rest of Country: 2 - 4

USA

Boston,Chicago,Las Vegas,Los Angeles,New York,Orlando,Phoenix,Salt Lake City,San Francisco,Seattle,Washington,D.C : 2

Honolulu: 3

Rest of country: 2 - 4

Customs Declaration

Crystal Beads is declared as "Glass Beads", TARIC / HS Code: 70181011.

Customers are responsible for all duties and taxes.

Returns & Exchange

We are dedicated to provide the best products. In case if you want to return your order, please return in their original condition within 30 days for a full refund, excluding shipping charge. (Please note that we are located in Hong Kong and all returns & exchange have to be send back to our address in Hong Kong.) If the return is due to error, shipping charge will also be refunded. We will send the refund only after the returns has been received. Please note that we will not responsible for returns that are lost during shipping. Please send returns in appropriate packing. We recommend sending the returns in bubble mailer to avoid damage in shipping.

Please contact us at [email protected] before you return your order.

Return address:

Oriental Dragon Company
Unit 10 - 18, 32/F, Tower 1,
Millennium City 1,
388 Kwun Tong Road,
Kwun Tong, Kowloon
Hong Kong

Out of stock items

We tries our best to keep our stock information as accurate as possible. In case if you have ordered items that are out of stock and they are expected to be back within a few days, we will hold your order for a few days. You will have the option to cancel these items & credit your account. If the "out of stock" items is not expected to be back within a few days, we will ship the partial order to you first and send the remaining items to you as soon as they are available.

Not receiving your order

In some rare ocassion, order do not arrived within the time specified. This could be due to customs inspection or simply delivery delays. Customs inspection is random and is usually temporary, please allow at least one week as a grace period. Sometimes due to delivery problem, your package may be kept at the post office due to delivery problems (such as incomplete address etc).Please try to enquire your local post office or customs about you mail.

If your order is sent via registered air mail or express delivery, when no one is able to sign and receive the package during delivery, a notification will be left at your mailbox. Then you have to pick up the package by yourself at your post office. Please ensure that to pickup your mail since usually post office keep mail for 2 weeks.

Please refer to FAQ for information about tracking your order.

Lost package

After the package has been identify as lost (registered air mail need around 2 months), we will refund the whole order excluding shipping.

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